When it comes to choosing an international study destination, it’s hard to think of a more exciting option than Australia.
With its stunning beaches, breathtaking native environments, vibrant urban hubs and world-class education, there’s plenty to like about the land down under.
Even better, Australia is safe, with political stability, a diverse society and some of the most liveable cities in the world.
While Australia offers incredible safety, it’s still important to know what to do if something goes wrong. Read on to find out the key contacts you need to know in an emergency.
If a crime is happening now
While unlikely, if you are the victim of a crime, it’s important to know how to act.
If you find yourself in a situation where your safety is at risk or a crime is currently occurring, such as if you’re being threatened, followed or made to feel unsafe, you should contact emergency services by calling 000.
If you can, it’s also a good idea to try to find a crowded, well-lit area before you call. Once you contact 000, you’ll be connected to an operator. Try to explain the situation and your location as clearly as you can, and stay on the line until instructed to hang up.
If a crime has happened
Often, you might not realise a crime has occurred until afterwards. For example, you may return home and find your house has been burgled, or you may realise after you leave a cafe that your phone has been stolen.
If you’ve experienced a crime that isn’t currently occurring, this is considered non-urgent. You can report the crime to your local police or you can call the national Police Assistance Line on 131 444.
You can also anonymously report crimes to Crime Stoppers on 1800 333 000 or online via their website. This is a good option to take if you witness a crime such as an assault, theft or robbery in public.
In a medical emergency
If you or someone you’re with need immediate medical care, the best thing to do is call 000 right away. They can alert paramedics, who can attend the scene in an ambulance, supply medical assistance and provide transport to your nearest emergency departments.
The 000 operator may ask you a number of questions or instruct you how to provide first aid to the person experiencing the emergency. Try to stay calm and follow their instructions as best you can until an ambulance arrives.
Medical emergencies are illnesses or injuries that are life-threatening or have the potential to be life-threatening. This includes chest pain, difficulty breathing, seizures, loss of feeling, poisoning and severe burns.
If you are unwell but don’t require emergency assistance, you can attend your closest urgent care clinic or make an appointment with your GP.
Reporting a crime
As an international student, it’s important to know that it’s safe to report a crime or make a complaint in Australia.
For example, if you find yourself the victim of a rental scam, you are free to take your complaint to the police or any other relevant agency. Similarly, if your employer is underpaying you, you can take action without fearing retribution.
Reporting crimes or making complaints cannot be used against you to affect your visa status, police check, job applications, studies or academic grades.
If there’s a fire
Fire is a serious threat to safety, so it’s important to act quickly. If you encounter a fire, you should:
- Get everybody out of the building
- Call 000 to request the fire brigade
- Do not re-enter the building
In the case of a small fire, you may wish to attempt to put it out with a fire extinguisher, fire blanket or similar. However, if you are unsure or frightened, it’s best to evacuate and call emergency services.
For more helpful tips on how to stay safe during your Aussie adventure, head to the Contact Points website.
