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Emergencies – What Do I Do Now?

Emergency App

It’s something none of us like to think about when heading abroad. Unfortunately, the fact is that accidents and emergency situations can – without warning – arise. What’s most important in an emergency is your safety – so ensure you have a plan and are prepared for the worst.

So, what key actions should you take if you find yourself in, or witness an emergency situation in Australia?

General tips on staying safe

Assess the situation

If you’re in an emergency, try to remain calm. Start by checking that the surrounding area is safe from harm’s way. If there is any immediate threat, it’s important to protect yourself first before trying to help others.


If possible, remove yourself and others from any immediate threat. Do not move an injured person unless they are in immediate danger or require first aid. Check the injured person for a response (ask their name, or gently squeeze their shoulder).

Send for help

Contact the relevant emergency services. Follow instructions and wait for an emergency response. If able, call for help from those around you or direct someone to send for help.

Reach out

Should you need extra support after calling the relevant emergency services, organisations such as your health care provider may be available to help you. Contact them to see what support services are available to you as a member.

Understanding what type of help is available

Triple Zero (000) is Australia’s emergency call service. It is free to call from any landline, mobile phone or pay phone and is the fastest way of getting help in an emergency.

However, emergency services are for emergencies only. You should never call an ambulance over something like a simple cold, cough, sore throat, rash, sunburn or non-life-threatening condition that can be easily looked at by your local GP. Not only will you hold up other people in the emergency room, but it is a misconception that going to a hospital will get you seen to quicker.

GPs are general practitioners, doctors who can treat a wide variety of medical conditions and offer you diagnoses, treatment, prescriptions for medicine or referrals to specialists for more serious (but non-urgent) injuries or conditions.

For non-urgent issues and non life-threatening conditions, consult GPs in your local community.

Remember – Hospitals are only for emergencies!

You should call emergency services or head to a hospital in cases of life-threatening injuries. These may include:

  • chest pain or chest tightness
  • sudden onset of weakness, numbness or paralysis of the face, arm or leg
  • breathing difficulties
  • unconsciousness
  • uncontrollable bleeding
  • sudden collapse or unexplained fall
  • unexplained fitting in adults
  • injury from a major car accident
  • falling from a great height
  • serious assault including stabbing or shooting
  • severe burns, particularly in young children
  • infants that are fitting or have an ongoing fever

Other types of emergencies

Some situations are more serious and may require the police or a fire brigade.

House fires

It is something so simple, that people do every day, but did you know that the majority of house-fires happen during cooking? There are ways you can make your kitchen safer by:

  • Ensuring your smoke alarm is working.
  • Checking for faulty appliances.
  • Keeping the area around your stove or oven clear.
  • Avoiding hanging tea-towels
  • Stay aware – ‘keep looking when cooking‘.

In the event of a serious house fire:

  • Get out – leave the dangerous area immediately
  • Stay out – never go back inside a burning property
  • Call Triple Zero (OOO) and ask for Fire
  • Calmly, provide incident details and address/location of the emergency
  • Stay on the phone and follow instructions until the fire brigade arrives


Australia is famously regarded for its beautiful beaches, bushland and sunny, summery weather. However, there are times particularly in summer during which temperatures in Australia can soar.

In the event of a bushfire:
It’s best to formulate and follow a Bushfire Survival Plan (download the RSF Guide here). If you don’t have a Bushfire Plan, now is the time to make one! With fires, leaving early is always your safest option. See the Australian Emergency and Disaster Assistance page for further information on local emergency services dealing with fire and natural disasters.


In the event of a serious accident:

Remember and follow the acronym ‘DRS ABCD’ (sounds like: doctors abcd).

  • Danger – make sure you are safe and not in any immediate danger.
  • Respond – check for any injured or unconscious individuals. Talk and touch – ask the injured person for their name, or gently squeeze their arm. Do not move an injured person, unless they require first aid or are in immediate danger. Keep the injured person as still as possible.
  • Send for help – immediately call Triple Zero (OOO) or 112 and follow instructions.
  • Airway – open the injured person’s mouth and check that the airway is clean, with nothing obstructing the airway. Gently tilt their head back to allow more airflow.
  • Breathing -listen, feel and watch the chest, checking for breathing. If the injured person is not breathing, go straight to CPR.
  • CPR – start CPR (for details see the NSW Ambulance CPR chart).
  • Defibrillator – Attach defibrillator and follow prompts.

Stay informed about emergency services in your community

For an updated list of Emergency Services Organisations (ESOs) available, check out the Triple Zero list of ESO websites here and stay connected with emergency service social media pages.

If you need to contact emergency services

When calling Triple Zero (000):

  • Ask for: Ambulance, Police or Fire
  • Speaking clearly and calmly, give relevant details of the incident
  • State the exact address or location of the emergency
  • Stay on the phone and await instruction

On a mobile phone, you can also reach emergency services by dialling the number: 112
If you are deaf, or have a hearing or speech impairment, call 106 to make a Text Emergency Call

If you need a translator:

  • Call Triple Zero (000)
  • Ask for: Ambulance, Police or Fire
  • Ask for: a translator to be organised
  • Stay on the phone and await instruction
  • Remember – Australia does not use 911 (US, Canada).

Make use of helpful support apps (with in-person support)

The Sonder Australia app is a fantastic way to stay safe and informed while you’re studying in Australia. It provides on-demand 24/7 support wherever and whenever you need help. At the touch of a button the app will immediately connect you with Sonder’s national support network and if needed an experienced professional can be sent to your location to assist you in-person.

You can also ask Sonder to monitor your safety when traveling or going somewhere new, through the “Walk with Me” and “Check in” features. Sonder also sends you alerts to check on your welfare when there is a public safety incident near your location. Used together, these features are a great way to give you and your family peace of mind while you explore Australia.